Absolute Confidence

Mastercycler? Service

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety. 

New: Global Mastercycler? Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

Our new comprehensive service agreements:

  • “AdvancedCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
  • “PremiumCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; parts, labor, and travel included, 10 % discount on additional services (e.g. IQ/OQ) during the agreement period

Our preventive maintenance only services:

  • “Essential Check” includes a check of all fundamental functions of the product
  • “Advanced Maintenance” includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications

Qualification Services

New: IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.

Go to Qualification Services

Temperature verification

Temperature verification of selected well positions and adjustment of the cycler block temperature if necessary is highly recommended to assure instrument consistency and accuracy. The temperature verification is a very accurate and precise method and meets all documentation and detection requirements in the laboratory.

Eppendorf expert executing PCR maintenance service

Mastercycler? Service Agreements

Service Agreement
Ordering Information

AdvancedCare
For assured instrument
reliability and uptime

PremiumCare
For assured instrument reliability,
uptime and financial plannability

Mastercycler? pro/nexus/X50 0082040325 0082040320
Includes:    
Full preventive maintenance 1/year 1/year
Software update (during annual maintenance, if applicable) x x
Priority Support x x
Discount on parts, labor, travel 20 % included
Parts, labor & travel included - x
Discount on additional services (e.g. IQ/OQ) 10 % 10 %

Info: Our service offers may differ by country. Please contact your local service representative for more information.


Mastercycler? Preventive Maintenance Services

Preventive Maintenance Services
Ordering Information
ESSENTIAL
CHECK
ADVANCED
MAINTENANCE
Mastercycler? MX50, pro, nexus 0082 040 043 0082 040 044
External Checks and Maintenance    
Cleaning of MC module  
Visual check of housing
Cleaning of heated lid  
Visual check of accessories  
Internal Equipment and Fittings    
Cleaning of internal parts and assemblies  
Visual check of internal parts and assemblies  
Visual check of electrical connection (incl. mains power)  
Software update  
Functional Check    
LED, display and keyboard check
Check USB-interface  
Check touchscreen  
Check of thermoblock
Check of heated lid
Check of fan(s)
Temperature verification - with single-channel system  
Temperature verification - with multi-channel system (if available*)  
Memory    
Evaluation of stored data  
Documentation    
Check List provided
Dated service sticker to confirm Eppendorf service

*Additional charges may apply.
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.     

Info: Our service offers may differ by country. Please contact your local service representative for more information.

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