Service Plans

Spa & Wellness for Pipettes

Pipette Service

Preventive Maintenance, Calibration & Adjustment Services

For over 60 years Eppendorf has been an innovator and leading provider of liquid handling systems, which include pipetting devices and consumables. This total approach philosophy extends beyond products to our quality pipette calibration, certification, maintenance and repair services – for all major brands of pipettes – not just our own. We offer a range of service options from basic calibration at an economical price to GLP/GMP custom-designed calibration services. Precision and accuracy of the pipettes are important for the quality of all your work results. Regular maintenance and calibration by Eppendorf assures a consistent result quality.

Pipette Calibration Service

Service Calibration measurements ?As Is? Calibration measurements ?As Left? Decontamination from outside*2 Checking, cleaning, lubricating*4 before calibration Single channel pipette/ dispenser 8-channel pipette 12-channel pipette 16-channel pipette 24-channel pipette
ISO 8655 without Preventive Maintenance 10 per test volume*1   included   0082 000 140 0082 000 161 0082 000 162 0082 000 181 0082 000 182
ISO 8655 including Preventive Maintenance   10 per test volume*1 included included 0082 000 142 0082 000 165 0082 000 166 0082 000 185 0082 000 186
3×4 without Preventive Maintenance 4 per test volume*1   included   0082 000 139 0082 000 159 0082 000 160 0082 000 179 0082 000 180
3×4 including Preventive Maintenance   4 per test volume*1 included included 0082 000 141 0082 000 163 0082 000 164 0082 000 183 0082 000 184

 

Calibration Service Packages – Ordering information

Service Calibration measurements ?As Is? Calibration measurements ?As Left? Outside decontamination*2 ; checking, cleaning, lubrication*4 ISO 17025 Accredition calibration certificate Single channel pipette/ dispenser 8-channel pipette 12-channel pipette 16-channel pipette 24-channel pipette
ISO 8655 Verified 4 per test volume*1 10 per test volume*1 included   0082 000 234 0082 000 235 0082 000 236 0082 000 237 0082 000 238
ISO 17025 including Preventive Maintenance   10 per test volume*1 included included 0082 000 143 0082 000 167 0082 000 168 0082 000 187 0082 000 188
ISO 17025 Advanced 4 per test volume*1 10 per test volume*1 included included*3 0082 000 227 0082 000 228 0082 000 229 0082 000 230 0082 000 231
ISO 17025 Professional 10 per test volume*1 10 per test volume*1 included included 0082 000 220 0082 000 221 0082 000 222 0082 000 223 0082 000 224

 

Additional Services – Ordering information

ISO 17025 Calibration Certificate 0082 000 211
Advanced Documentation, Excel file for calibration information on all pipettes/dispensers per order 0082 000 212

 

Additional Services Charges

On-site calibration services in your own laboratory  inquire
Labor Charge, 15 min. of repair services, time unit of one technician 0082 000 210

Service offers may differ by country.

*1 10%, 50% and 100% of nominal volumes for variable volume instruments.
*2 Pipettes and dispensers and package equipment need to be decontimated before sending in.
*3 ISO 17025 accreditation calibration certificate is included in the second calibration after the maintenance.
*4 Internal parts

A Wellness Treat for Your Pipette – Eppendorf Pipette Service Video

Mail-in Pipette Calibration and Repair Service Overview

Thank you for your interest in our mail-in pipette calibration and repair services. Eppendorf strives to provide the highest quality Pipette Calibration Service and as your Liquid Handling Expert Partner, we have improved our service products toward ensuring instrument reliability together with meeting quality and regulatory requirements, ISO 17025 (scope and certificate) and/or ISO 8655 compliance. More information about our pipette calibration services can be found here.
 
Sending in your pipettes to our calibration and repair service center is fast and easy.

Here’s how to get started:

1. Request a Service Number

Send an email to canadaservice@eppendorf.com with ‘Service Request’ in the subject line and include the following in the message body:

  • Your complete contact information, with shipping and billing address
  • Form of payment
  • Brief description of pipette service requested

A Service Number will be provided to you within 24h. If email is unavailable, you may also call us at 800-263-8715, Option 2 to request a Service Number – please have the above information ready.
You may use a purchase order number or credit card for payment. If your pipette service requires additional repairs/parts, an estimated cost for your service will be provided for your approval prior to service completion and subsequent invoicing.

2. Download and complete our Pipette Service Authorization Form and Decontamination Form.

3. Pack and ship your pipettes.

Pack your pipettes securely to ensure that they do not get damaged during shipping. Enclose one copy of the completed Pipette Service Authorization Form plus the Decontamination Form, and retain another copy for your records. Ship to the address below with your Service Number clearly marked on the shipping label or outside the package. 

Eppendorf Pipette Service
Service #________
2810 Argentia Rd, Unit 2
Mississauga, ON L5N 8L2

 

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